FAQs


About

Why should I hire a designer?
What qualifications do you have?
How do your skills differ from an interior decorator?
What makes you different from other designers?
Where can I see your work?

General

What area do you service?
I live outside the San Diego area. Can you still work for me?
I’ve never worked with a designer before. How does it work?
What is your design style?

Consultations

Why is an initial design call required prior to a consultation?
How do I obtain an estimate for services?
Why do I need a design consultation?
How do I prepare for my design consultation?
What happens after my design consultation?

Interior Design

What parts of the renovation process do you assist with? 
Can you integrate my existing items into the design?
Can you help me if I have structural work?
Do we need to use your contractor or architect?
Can I work with you hourly instead of package based?
What if I decide mid-project to change the scope of work?
Do you offer project management?
Is there a project management fee?
How long do projects normally take?
How are purchases for the project handled?
Where do you get your furniture and decor from?
Do you keep budget in mind when sourcing?
What if I have concerns about an item?
Can I change my mind once an order is placed?
How long do I have to decide on an item?
How are items delivered?

eDesign

What is eDesign?
Do you offer discounts for multiple rooms?
I have an open floor plan. How do I purchase a package?
How long will it take to receive my eDesign?
Am I able to ask follow up questions or make changes?
Items on my shopping list are unavailable. What do I do?
Can an eDesign package or any other service be gifted?
What if I am unhappy with the design?
Can I return my eDesign?

Money & Payment

How much will my project cost?
What forms of payment do you accept?


Have a question we didn’t answer? Feel free to shoot us a message!

 

Why should I hire a designer?

Interior design is a delicate balance of art and science, and good interior designers have studied both. If you’ve ever purchased furniture in store only later to find it is too large, or painted three or four times searching for the perfect wall color, then you know great design doesn’t happen by chance. Working with a professional not only saves you that headache, but also provides access to someone with the training and experience needed to streamline the process, saving you time as well as helping to avoid costly mistakes. Your designer will be your advocate and communicate on your behalf with other design professionals such as product reps, contractors, architects, electricians, etc. We know the right questions to ask in order to get things done and are able to obtain results quickly.

The relationship between a client and designer is a very personal one, and it's important that you can connect and make sure it is a right fit. Trust, communication and shared vision are all equally important in this dynamic. During the initial consultation, both parties should clarify their expectations for the project to ensure as smooth a process as possible.

What qualifications do you have?

Katherine attended San Diego State University where she completed her Bachelor of Arts degree in Interior Design. While obtaining her degree, she worked as a Design Studio Specialist for Pottery Barn, moving on to design custom furniture for high end showrooms in the design districts of La Jolla and Solana Beach. Her career has been characterized by diverse roles and exciting challenges with experience in home flipping, staging, residential remodels, commercial design, and architectural specification. In 2019, Katherine became a Nationally Certified Interior Designer through the NCIDQ, and continues her education by participating in events with both the American Society of Interior Designers and the United States Green Building Council.


Tessa received her Bachelor of Arts in Environmental + Interior Design degree from Chaminade University of Honolulu, where she was president of the Interior Design Professional Resource Organization. After graduation, she designed high-end cabinetry and was a featured designer in Modern Luxury. That led to designing bespoke furniture and builds for boutique stores and restaurants. That experience culminated in her true passion of designing and staging residential homes. In 2019, she completed her NCIDQ FX exam and continues her education and exposure to new design via trade shows, the American Society of Interior Design, and the American Institute of Architecture.  

How do your skills differ from an interior decorator?

While there is some overlap in interior design and interior decorating, they are fundamentally different. Interior design is the art and science of understanding people’s behavior to create functional spaces within a building, while interior decorating is the furnishing or adorning of a space with decorative elements to achieve a certain aesthetic. Because of the complexity of our role, interior designers must achieve a higher level of education than interior decorators, who require no formal training or licensure.

Many U.S. states and Canadian provinces have passed laws requiring interior designers to be licensed or registered—documenting their formal education and training—and many of them specifically require that all practicing interior designers earn the NCIDQ Certificate to demonstrate their experience and qualifications.

While decorating plays a role in creating functional, beautiful living spaces, the work of an interior designer differs from interior decorating in critical ways. In short, interior designers also decorate, but decorators do not design.

What makes you different from other designers?

We believe that a well designed home should not only look good, but feel good. If you’ve ever felt anxious spending time in a messy room, you know that the design of our space and our environment affects us both physically and emotionally.

Our mission is to provide conscious interior design, meaning sourcing items and materials thoughtfully and not just because something looks “pretty”. Tremendous consideration is given to the physical and mental needs of the end users of the space. We believe it’s not just about creating an “adorable” kids space, but one that meets the needs of the child in all aspects of their life.

We are certified in designing wellness/sensory environments, cruelty-free design and sustainable sourcing and offer these services to clients seeking ethical, non-toxic materials and furniture.

Where can I see your work?

Photos of our work can be viewed by visiting our projects page, or on our Facebook, Houzz, and Instagram.

What areas do you service?

We currently service San Diego, CA and surrounding counties. To see if we service your specific location, please contact us.

I live outside the San Diego area. Can you still work for me?

Absolutely! We offer a wide range of services for eDesign or design at a distance. This is perfect for clients who are not local but still would like a design from us. In addition, all services listed are 100% customizable so please do not hesitate contact us to discuss your design needs.

I've never worked with an interior designer before. How does it work?

Below is a typical sample of what our process looks like.

  1. The first step is to get in touch!

  2. Once we receive your inquiry, we will set up a time for an exploratory phone call. This call is complimentary 15 minute chat to discuss your project, design goals, and discuss which design service is the best fit.

  3. For full service design, the next step is to set up a 1 Hour Design Consultation at your home or space of interest.

  4. After our initial meeting and the agreement to proceed on to the next step, you will receive a Letter of Agreement which describes the services you are requesting and detail the payments required, etc.

  5. Once that is signed and payment is received for the initial package of design hours, then the fun begins! We’ll be in touch once it’s received about the particulars of your project and the next steps!

What is your design style?

We don’t subscribe to just one particular design and pride ourselves on being able to deliver any style. Believe it or not, your choice of home says a lot about your preferred style. Your personal preference in combination with the architecture of the house will guide our direction on the style that’s best suited for you.

Why is an initial design call required prior to a consultation?

We require an initial phone conversation to get a brief overview of what you’re looking for to ensure we’re the right fit for you. This call is approximately 15 minutes of time where we discuss your timeline, budget, explain our process with you and answer any questions you may have.

How do I obtain an estimate for services?

To obtain an estimate for any of our services, send us a message!

From there we’ll schedule an exploratory phone call to further discuss your project.

Why do I need a design consultation?

Conducting a consultation allows both the designer and the client to decide whether entering a contract together is the best option. It’s important to make sure that the designer understands the client’s wants and their preferred design style to maximize a successful relationship. A wide range of topics is covered during the consultation including general information about the project, scope of work to be complete, timeline requirements, client’s style, client’s likes and dislikes, changes to be made and other pertinent information. In addition, we’ll walk through your space and take plenty of notes and pictures (with your permission).

How do I prepare for my design consultation?

There are a number of things you can do to prepare for your consultation. We’ve created a simple, easy to follow guide to help you. Please click here for more information.

What happens after my design consultation?

If we both feel we are a good fit and would like to continue forward, you will receive your proposals, our agreement and any other pertinent information. Once the proposal is accepted, you’ll pay the retainer, sign the agreement and send it back to us. Once that has been complete, we’ll contact you to begin working with you to create the design of your dream.

What parts of the renovation process do you assist with?

What we offer is 100% customizable and depends on our client’s needs. Options include: creating a floor plan, textile selection, assistance with flooring, plumbing, light fixtures, helping locate a contractor or subcontractors, furniture layout plan, decorating or redecorating of the space, adding accessories, and more. We can supply just what’s needed or stay on for the whole during of renovation/construction. The options are truly endless.

Can you integrate my existing items into the design?

Absolutely. If you have a favorite piece of furniture, accessory or something that holds sentimental value, please let us know at consultation or while filling out your questionnaire. This way we can ensure these items stay in the design plan and the design is coordinated around these valuables. If you have an item that you’d like to keep, please send us photographs of each individually for design purposes.

Can you help me if I have structural work?

If your project involves changing structural load bearing walls, or adding square footage, an architect and/or structural engineer will need to be part of your team. They’ll provide the necessary drawings and structural calculations required by your local building department to ensure your safety and welfare, as well as pass building code inspections. We’d be happy to refer you to someone who could assist you with this.

Do we need to use your contractor or architect?

No. Having worked with a number of contractors and architects, we understand that every contractor has a specific skill set, specialty or area of focus. That may not be right for every client’s project. Some contractors excel at ornate crown moulding, which is great, but wouldn’t benefit someone who has an ultra modern style. Because of this, we do not exclusively work with any one company in particular. However, if you are in need of a contractor or architect, we’d be happy to supply you with a recommendation for you to interview at your convenience. Additionally, we have relationships with local handymen available for much smaller upgrades and/or repairs / maintenance after.

Can I work with you hourly instead of package based?

Yes! For your convenience, we offer both hourly and package pricing.

What if I decide mid-project to change the scope of work?

All changes to existing plans will incur additional costs. Please contact us for more information.

Do you offer project management?

Yes. We’ve worked on a projects that required many different needs to be met. There are a few times that our client’s require our assistance from start to end. They include:

  • Ensuring a smooth construction process

  • Assisting with decision making

  • Answering contractors/architects questions

  • Attending on site for meetings to limit client’s time required on site

  • Designing your house from the ground up

  • If design is not your thing and need assistance/direction through the whole process

Sometimes our client’s just like to know we’re there to guide the whole project.

HOWEVER, we do not provide General Contracting services and cannot oversee the physical work being completed. GC’s and these types of Project Managers ensure that items are completed to state and local code, that subcontractors are coordinated and on schedule and so much more. We would be happy to locate someone who may provide these services for our clients.

Is there a project management fee?

Project management fees are only included if we’re managing your project. In this situation, to minimize your costs, we charge a set hourly fee only when we’re needed or our services are required. If you require this service, please contact us for pricing and additional information.

How long do projects normally take?

This depends on a variety of things from scope of work to be done, schedule constraints by the designer, turn around time, delays outside of our control, how quickly decisions are made and so many other things. We will be able to give you a better estimate at the time of consultation. If you have a time sensitive project, please inform us at the time of consult to ensure we can meet your needs.

How are purchases for the project handled?

Depending on the package selected, and our client’s preference, purchases are either made by Kind Interior Design or the client. Each package will specify the terms. If your package does not contain purchasing and you need additional assistance, it can be added on. Please contact us for assistance.

Where do you get your furniture and decor from?

We source products from a wide variety of places including online stores, wholesale companies, local stores, trade showrooms and catalog retailers as well. If you have a particular store or site you prefer us to source from, we’re more than happy to do so.

Do you keep budget in mind when sourcing?

Yes, absolutely. We discuss budget at the consultation and periodically along the way to ensure your expectations are being met. It does neither party any good to specify products outside the discussed budget, so we make it a priority to make sure to keep on the same page.

What if I have concerns about an item?

All items and products are sent to you for approval prior to purchasing. The decision is always yours. You have 7 days to request a revision. If you have concerns about an item, please address them right away as cancellations aren’t always allowed. We encourage open and honest communication and appreciate your cooperation.

Can I change my mind once an order is placed?

In most cases, orders cannot be cancelled or refunded. In the event the vendor allows such, the item may be returned and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. Custom orders are non refundable.

How long do I have to decide on an item?

Once the invoice is sent to you, prompt payment is appreciated. Pricing may change the next day due to vendor pricing and we cannot guarantee the price we quoted you.

How are items delivered?

All items will be delivered directly you your address as they ship, unless we have made prior arrangements to have them held at an alternate location.

What is eDesign?

eDesign is Interior Decorating done 100% online, from the comfort of your own home, anywhere in the world. It is a collaboration between both designer and client to ensure a speedy process. eDesign’s purpose is to provide convenience and affordability with a short turnaround time to you, the client. You receive all the necessities to carry the design throughout including a floor plan, furniture, home decor, textiles, paint colors and more. The best part of eDesign is that there is no timeline. You can purchase one item or all of it, whenever you want, at any time. Designers provide you a list with purchasing information. You can use this list to shop or use it as a guide to help you with the decision making process. With the ease of eDesign, it’s a no brainer for homeowners to have the design of their dreams from their sofa.

Do you offer discounts for multiple rooms?

Virtual Design or eDesign services offer more pricing flexibility and multi-room packages are offered at a reduced rate. Our rates are tiered so the more rooms you purchase, the more you save. Please contact us for further information.

I have an open floor plan. How do I purchase a package?

We strongly suggest you purchase a package per each defined space. You may also contact us to create a custom package that works for you.

How long will it take to receive my eDesign?

You will receive your eDesign Package within 2-4 weeks from receipt of all requested items (payment, questionnaire, room dimensions, and all photographs). All packages will be sent via email in PDF format. If you have a deadline earlier then this time frame, please contact us so we can do our best to accommodate your needs.

Am I able to ask follow up questions or make changes?

Each package offers a different number of revisions and follow up questions so please see item description. Any revisions outside of the allotted number must be purchased separately. Items that fall under our a la carte section do not include any revisions or follow up questions and must be purchased separately.

Items on my shopping list are unavailable. What do I do?

Because you are purchasing directly from the buyer, we are unable to monitor their supply. Some stores offer a notification if new stock becomes available so please check their site for additional information. If you are unable to locate a similar item yourself, you may request a re-select as one of your revisions or follow up questions and we’ll select a new product for you. If you are out of revisions / questions, you may purchase separately by visiting our a la carte section.

Can an eDesign package or any other service be gifted?

Absolutely! We offer a gift card that can be given for birthdays, housewarming, new couple, new baby, and a variety of events. This card can be customized to your liking or special occasion. You can view our gift card amounts here.

What if I am unhappy with the design?

Our clients get to approve of their design and have several opportunities to provide feedback. We encourage an open and honest line of communication to avoid this from happening. If this is the case for you, please contact us immediately. Your satisfaction is our top priority and we’ll work with you come to a resolution.

Can I return my eDesign?

eDesign Services can be cancelled within 48 hours with a full refund. After 48 hours, you may cancel/exchange for a different room with a 50% fee. Designs after 7 days cannot be refunded or cancelled. Due to the nature of eDesigns, there are no refunds after delivery.

How much will my project cost?

Kind Interior Design offers the option of flat rate packages or hourly rate which will vary based on the scope of the project. The budget of a project will be discussed with you as soon as the overall scope is determined. Often, the cost of hiring the right designer will be offset by the designers ability to avoid costly mistakes, saving both time and money.

What forms of payment to you accept?

We accept all major credit cards through Stripe, Paypal, and Venmo.